Conflict Management Specialization

Turn Conflict into Collaboration

1 student review.

Earn a Certificate

  • Specialization via Coursera and University of California, Irvine
  • $196 for 3 months
  • 1 courses + capstone project

Overview

In this Specialization, you’ll learn to strengthen your personal and professional relationships by constructively addressing conflicts between individuals and within organizations. You’ll build skills specifically aimed at managing intercultural conflicts in today’s global society, and you’ll explore how competing interests and goals, power imbalances, and other factors influence the nature of conflict and management strategies. In the final Capstone Project, you’ll analyze a specific conflict and outline an approach to management and resolution.

Incentives & Benefits

When you complete this Specialization, you’ll be able to effectively manage conflicts between individuals and among groups in a wide variety of contexts. You’ll be able to add value as a collaborator or employee in today’s global economy by thoughtfully negotiating intercultural tensions, and you’ll be able to harness conflict as a positive force to achieve business goals.

What You'll Learn

  • Deconstruct the nature of conflict and the role of goals and power imbalance in conflict
  • Assemble a collection of communication skills to manage various types of conflict
  • Design a plan for managing conflict arising between individuals from different cultures

Recommended Background

  • No prerequisites or previous experience in the subject is required.

Syllabus

Reviews for Conflict Management
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Jim Elliott
Overall Rating
Dated material, had issues with Coursera and accessing the courses (they forgot to "turn them on"). Since by the time they figured out what was going on I had run out of time to attend the course asked for a refund (which the promotional materials included as an option) and was refused. Appealed to UC Irvine, they were rude and unsupportive.

Topic coverage

Job readiness

Community/staff support

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