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Conflict Management Specialization

Turn Conflict into Collaboration

Earn a Certificate

  • Specialization via Coursera and University of California, Irvine
  • $196 for 3 months
  • 1 courses + capstone project
1 Review
Rating based on 1 student review.

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Conflict Management
★☆☆☆☆ (1 Review)
Learn proven approaches to conflict resolution in three courses.
Credential Type
3 months

In this Specialization, you’ll learn to strengthen your personal and professional relationships by constructively addressing conflicts between individuals and within organizations. You’ll build skills specifically aimed at managing intercultural conflicts in today’s global society, and you’ll explore how competing interests and goals, power imbalances, and other factors influence the nature of conflict and management strategies. In the final Capstone Project, you’ll analyze a specific conflict and outline an approach to management and resolution.

Incentives & Benefits

When you complete this Specialization, you’ll be able to effectively manage conflicts between individuals and among groups in a wide variety of contexts. You’ll be able to add value as a collaborator or employee in today’s global economy by thoughtfully negotiating intercultural tensions, and you’ll be able to harness conflict as a positive force to achieve business goals.

What You'll Learn

  • Deconstruct the nature of conflict and the role of goals and power imbalance in conflict
  • Assemble a collection of communication skills to manage various types of conflict
  • Design a plan for managing conflict arising between individuals from different cultures

Recommended Background

  • No prerequisites or previous experience in the subject is required.

★★★★☆ (4) 5 weeks 29th Jul, 2019
Conflict is everywhere and it is impossible to avoid conflicting viewpoints. However, not all conflict is bad, nor is it inherently negative. How conflict is handled makes all the difference. It is through proper identification and understanding of conflict that allows for effective resolutions, some of which may yield positive outcomes. In this course, we will examine the different types of conflict, how to understand and embrace the positive aspects of conflict, and how to successfully navigate conflict to positive resolution.<br /> <br /> This course presents the material though video lessons, case studies, and interviews. In each module students will be presented with in-video quiz questions to test their understanding. To further their mastery of the content students will also be asked to complete two peer reviewed assignments.<br /> <br /> Upon completing this course, you will be able to:<br /> 1. Identify the different types of conflict<br /> 2. Illustrate the positive aspects of conflict<br /> 3. Provide examples of positive ways to deal with conflict
★★★★☆ (2) 3 weeks 29th Jul, 2019
Resolving conflict in a positive manner is a skill than can be developed and practiced. Being heard can be one of the most important goals of someone engaged in conflict. Knowing how to listen and deploy appropriate communication tactics is determinative of whether a conflict will have a positive or negative resolution. Examine listening skills, appropriate and strategic verbal and non-verbal communication skills, and how to assemble a conflict management plan likely to yield positive resolutions.<br /> <br /> Upon completing this course, you will be able to:<br /> 1. Use active learning skills when dealing with conflict<br /> 2. Choose appropriate communication tactics when dealing with conflict<br /> 3. Create a usable plan for managing conflict

1 Review.

Jim Elliott
Jim Elliott
Partially Completed this credential.

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