In this Specialization, you’ll learn to strengthen your personal and professional relationships by constructively addressing conflicts between individuals and within organizations. You’ll build skills specifically aimed at managing intercultural conflicts in today’s global society, and you’ll explore how competing interests and goals, power imbalances, and other factors influence the nature of conflict and management strategies. In the final Capstone Project, you’ll analyze a specific conflict and outline an approach to management and resolution.
Incentives & Benefits
When you complete this Specialization, you’ll be able to effectively manage conflicts between individuals and among groups in a wide variety of contexts. You’ll be able to add value as a collaborator or employee in today’s global economy by thoughtfully negotiating intercultural tensions, and you’ll be able to harness conflict as a positive force to achieve business goals.
What You'll Learn
- Deconstruct the nature of conflict and the role of goals and power imbalance in conflict
- Assemble a collection of communication skills to manage various types of conflict
- Design a plan for managing conflict arising between individuals from different cultures
- No prerequisites or previous experience in the subject is required.