Amazon Connect offers the tools and techniques you can use to build applications and integrations for your cloud-based contact center. You can interact with Amazon Connect programmatically using APIs, SDKs, and the command-line interface. In this course, you will discover the fundamentals for Amazon Connect developers through learning of the AWS CLI, the Amazon Connect REST APIs, and the AWS SDK for Amazon Connect.
- Course level: Fundamentals
- Duration: 60 minutes
Activities
This course includes interactions, code snippets, and assessments.
Course objectives
In this course, you will learn to:
- Identify IAM permissions for Amazon Connect developers.
- Recognize AWS CLI concepts, terminology, and benefits for Amazon Connect.
- Recognize Amazon Connect REST API fundamentals, benefits, and considerations.
- Recognize AWS SDK purpose, components, concepts, terminology, and benefits.
Intended audience
This course is intended for contact center professionals, including those in roles such as:
contact center engineer, Amazon Connect developer, implementation consultant.
Prerequisites
- Developer associate
- Developer learning plan
- Serverless learning plan
- Amazon Connect Introduction
Course outline
Section 1: Roles and permissions for Amazon Connect developers
- Roles and permissions
Section 2: Introduction to development on Amazon Connect
- The AWS CLI for Amazon Connect
- The Amazon Connect REST APIs
- The AWS SDK for Amazon Connect
Section 3: Conclusion
- Summary
Section 4: Knowledge Check Questions
- Knowledge Check
Section 5: Getting Help
- Learn More
