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Online Course

Lesson | Business English Skills: How to Navigate Tone, Formality, and Directness in Emails

University of Washington via Coursera

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Overview

This lesson is part of a full course, Business English Networking. Take this lesson to get a short tutorial on the learning objectives covered. To dive deeper into this topic, take the full course.

By the end of this lesson, you will be able to:

- Distinguish between formal and informal language
- Distinguish between direct and indirect language
- Choose the appropriate tone based on your relationship with your recipient, the context, and request

Syllabus

Lesson | Business English Skills: How to Navigate Tone, Formality, and Directness in Emails
-This lesson is part of a full course, Business English Networking. Take this lesson to get a short tutorial on the learning objectives covered. To dive deeper into this topic, take the full course. By the end of this lesson, you will be able to: (1) Distinguish between formal and informal language; (2) Distinguish between direct and indirect language; and (3) Choose the appropriate tone based on your relationship with your recipient, the context, and request.

Taught by

Richard Moore

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Review for Coursera's Lesson | Business English Skills: How to Navigate Tone, Formality, and Directness in Emails Based on 1 reviews

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Mallory D
Mallory completed this course and found the course difficulty to be medium.
I have learnt about how to use tone in the formal and informal email from this course. The instructor speak slowly and easy to listen with the clear explanation for any questions.
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