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FutureLearn

Business Etiquette

Swiss Education Group and Swiss Hotel Management School (SHMS) via FutureLearn

Overview

Socialise with confidence and improve your business relationships

On this course, you’ll explore how to move through the business world with aplomb, learning the essentials of good business etiquette in the modern era.

Alongside leading hospitality experts at the Swiss Education Group, you’ll consider the key aspects of good professional etiquette, and learn how to practically improve your own communication skills – aiding your business relationships and boosting sales in the process.

Discover why good etiquette matters

You’ll develop your understanding of social and business etiquette, learning its value to both an organisation and an individual’s personal brand.

You’ll explore every aspect of everyday manners, business protocols, professional conduct, and good workplace communication between colleagues.

Business has never been more international, and intercultural communication more important. Understanding how to navigate diverse workplaces with sensitivity is vital for any professional.

You’ll examine what good international etiquette looks like, enhancing your professional network through improved cultural awareness and sensitivity.

Improve your self-presentation

You’ll also reflect on your personal appearance, and see how you can improve your poise and deportment in different professional and social settings, including dinner party conversation.

By the time you’ve completed the course, you’ll be ready to conquer international business with total faith in your communication and social skills.

This course is aimed at anyone who would like to develop their business and communication skills.

This includes:

  • Entry-level to middle management
  • Sales representatives
  • Business owners, export/import companies
  • Hospitality businesses

Taught by

Jorge Duraes Barbosa

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