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Business Process Management: an Introduction to Process Thinking

Queensland University of Technology via FutureLearn

This course may be unavailable.


Start to see the world through a business process management lens

Every organization today has many business processes, which determine what gets done, when and how. This online course exposes you to process thinking and the benefits of systematically managing these business processes through BPM.

Learning with BPM experts at Queensland University of Technology and internationally, you’ll look at the ingredients of business processes, how BPM can improve organisational performance, and the key phases of a BPM project.

You’ll discover that business processes are all around you, and play a key role in the products and services you both consume and provide.

This BPM training course is designed for business professionals and those interested in better understanding business processes. No prior experience or knowledge is required.

Taught by

Marlon Dumas and Marcello La Rosa


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