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Sell Everywhere with Commerce Cloud

Salesforce via Trailhead

Overview

Optimize the buying and selling experience to delight your customers across all channels.
  • Give customers a seamless commerce experience that integrates with your backend systems.
  • Learn how you can sell, recommend, and manage merchandise with these powerful features.
  • Transform your ecommerce website and customer experience with Salesforce B2B Commerce.
  • Review the past year's holiday season to strategize your promotions for next year.
  • Unify your service and marketing experience with the Salesforce Customer Success Platform.
  • Learn to manage, fulfill, and service orders at scale with Salesforce Order Management.

Syllabus

  • Commerce Cloud Basics
    • Get Started with Commerce Cloud
    • Get to Know Trends in Retail and Ecommerce
  • Commerce Cloud Features
    • Learn About B2C Commerce
    • Learn About Einstein for Commerce
    • Learn About B2B Commerce
  • Salesforce B2B Commerce Basics
    • Get Started with B2B Commerce
    • Know the Trends That Shape Your B2B Commerce Investment
    • Understand How CRM Powers B2B Commerce
    • Explore B2B Commerce on Lightning Experience
  • Holiday Promotions Planning with Salesforce B2C Commerce
    • Learn Lessons From Last Year
    • Strategize Holiday Promotions
    • Make Gifting Easy
    • Promote Alternate Purchase Methods
    • Check for Holiday Readiness
  • Commerce Cloud and the Customer Success Platform
    • Get Started with Unified Commerce
    • Connect Marketing and Commerce
    • Connect Customer Service
  • Salesforce Order Management
    • Get Started with Salesforce Order Management
    • Explore the Order Management Console
    • Use Order Summaries to Manage Orders
    • Streamline Order Fulfillment and Payment Processing
    • Implement Distributed Order Management
    • Connect B2C Commerce, B2B Commerce, and Service Cloud

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