Unlock your potential in the world of luxury hospitality with the EDHEC x SHMS Luxury Hospitality Certificate—a prestigious program blending academic excellence and real-world expertise from two top institutions: EDHEC Business School (France) and Swiss Hotel Management School (Switzerland).
This immersive program is designed to give you a deep, hands-on understanding of luxury hospitality management through:
✅ Expert-led insights from industry leaders
✅ Interactive role-plays, serious games & case studies
✅ Engaging multimedia content & dynamic animations
Whether you're looking to advance your career, refine your skills, or break into the luxury hospitality industry, this certificate provides the cutting-edge knowledge and practical know-how to set you apart.
🎓 Earn the prestigious EDHEC x SHMS Luxury Hospitality Certificate and elevate your expertise in the world of luxury hospitality.
🚀 Join us and take your first step toward excellence!
Overview
Syllabus
- Intoduction
- This module will provide an overview of the luxury hospitality industry. Learners will explore the key concepts and principles of luxury hospitality and understand its importance in the global marketplace. Topics covered will include the evolution of luxury hospitality, and key data.
- Foundations of Luxury Hospitality
- In this module, learners will delve into the foundations of luxury hospitality. They will learn about Luxury hospitality principles, the different levels of Luxury, and more about luxury clientele.
- Delivering Exceptional service
- This module will focus on the art of delivering exceptional service in luxury hospitality. Learners will explore the key elements of providing personalized and memorable experiences to guests. Topics covered will include communication skills, anticipating guest needs, and resolving guest complaints effectively and efficiently.
- Creating a Luxury Atmosphere
- In this module, learners will learn how to create a luxury atmosphere in luxury hospitality settings. They will explore the role of design, aesthetics, and ambience in influencing guest perceptions. Learners will understand how to define an experience and the wow effect and create an atmosphere.
- Luxury Hospitality Leadership
- This focus will focus on leadership in the context of luxury hospitality. Lerners will explore the qualities and skills required to lead and inspire teams in luxury service environments. Topics covered will include the importance of employees, talent management and how AI and technology can complement staff.
- Trends in Luxury Hospitality
- In this module, learners will examine the latest trends and innovations shaping the luxury hospitality industry. They will also explore sustainable practices and emerging concepts in luxury hospitality and lifestyle.
- Conclusion
- In this last module learners will find references from this course to go further and the final quiz to validate the course certificate
Taught by
CERVELLON Marie-Cécile and Claire Jollain
