Roles and Responsibilities of a Sales Representative

Overview

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The "Roles and Responsibilities of a Sales Representative" course is designed to help an entry-level sales professional gain a firm understanding of the primary expectations from their role and the skillsets required to meet those expectations effectively. Practical tips, expert interviews and hands-on assessments and suitable assignments make this course interesting, engaging and useful for a beginner in the world of sales. By the end of this course, the learner will be able to: — Describe the structure of a sales department in an organization — List the roles and responsibilities of a sales rep — Enumerate the role of a sales rep in qualifying new business and retaining existing business. — Visualize a day in the life of a sales rep — Map basic sales rep action items to the CRM "school students and professionals with an interest in programming.

Syllabus

Course overview

This module will introduce the learner to the Sales Rep Professional Certificate Program, take them through the program objectives and course categories. The learners will familiarise themselves with the Zoho CRM application and meet their instructors. By the end of this module, the learners will have clarity over why they need to do this program and how it will help them advance their sales game.

Structure of a sales department

In this module, the learner will gain an understanding of common structure of a sales department in an organization. This knowledge will help them get a good perspective on what their own responsibilities might be and how to collaborate with various other stakeholders to fulfill the organization's objectives in the big picture.

Customer Acquisition: Qualifying new business

In this module, the learner will undertand the primary role of a sales rep in qualifying new businesses and the steps they navigate in doing so.

Account Management— An overview

In this module, the learner will be able to understand the importance of retaining existing business via key account management and the generic process involved in doing so.

A day in the life of a sales rep

This module will give an entry level sales professional some great practical tips and best practices on how to navigate their roles and responsibilities in the real sales world.