Class Central is learner-supported. When you buy through links on our site, we may earn an affiliate commission.

edX

Crisis Response Management

State Bank of India via edX

Overview

In this course, we’ll explore stages of crisis and how managers and leaders can affect business turn-around after a crisis through decision making, stakeholder management and rebuilding trust.

This e-lesson adopts a 7-step pedagogy design which is balanced between theory and praxis.

  • Inspire – Faculty videos on topics that are critical
  • Empower – Share your thoughts and point of view with other learners on the discussion forum
  • Self-assess & measure – a few self-assessments and exercises to introspect and find out where you are
  • Learn fast – Quick wins by transferability of the learning back to work place
  • Immerse – Further your knowledge and expertise through readings and discussions
  • Customize – Use the framework, templates and worksheets to create and retain for your business
  • Application – Action tips, Essentials and best practices from across domains

Join this course and develop ‘ stand-out’ leadership behaviors and traits will help you tide over crisis that can come your way.

Syllabus

Program coverage

  • What is a crisis?
  • Internal & External causes of crisis
  • How to avoid and where to start after a crisis hits your business
  • Two leadership disciplines to master
  • Sustaining business performance during a crisis
  • Stakeholder analysis: Managing key relationships affected by your company’s crisis and re-building trust
  • Communications: Strategic messaging during crisis and managing the media
  • Creating opportunity: Transitioning from reactive crisis management behaviors to proactive crisis leadership

Taught by

Somashekhar Krishnamani

Reviews

Start your review of Crisis Response Management

Never Stop Learning.

Get personalized course recommendations, track subjects and courses with reminders, and more.