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FutureLearn

Customer Experience Design for Customer Success

Trailhead via FutureLearn ExpertTrack

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Overview

Discover how to optimise customer experience within the digital economy

Learn skills that will enable you to design and implement strategies to improve both customer experience and customer success.

Syllabus

Courses under this program:
Course 1: Customer Experience Design for Customer Success: CX Impact and Strategic Insights
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Discover CX design methods and explore the importance of CX in business success.

Course 2: Customer Experience Design for Customer Success: Designing Great Customer Experiences
-Identify the objectives, technologies, metrics, and stakeholders that make up an effective CX strategy.

Course 3: Customer Experience Design for Customer Success: Ensuring Customer Success
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Learn how to build better customer relationships to ensure long-term business success.

Taught by

Ghilaine Chan

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