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Google Cloud

Customer Experiences with Contact Center AI

Google Cloud and Google via Coursera Specialization

Overview

Learn how to design, develop, and deploy customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You'll also learn some best practices for integrating conversational solutions with your existing contact center software, establishing a framework for human agent assistance, and implementing solutions securely and at scale. Google partners with leading telephony providers to complete a contact center solution that will delight your customers and increase efficiencies for your business.

Syllabus

Course 1: Contact Center AI: Conversational Design Fundamentals
- Offered by Google Cloud. Welcome to "Contact Center AI Conversational Design with Dialogflow", the first course in the "Customer Experiences ... Enroll for free.

Course 2: Contact Center AI: Building a Dynamic Virtual Agent
- Offered by Google Cloud. Welcome to "Contact Center AI Virtual Agent Customization w/Dialogflow", the second course in the "Customer ... Enroll for free.

Course 3: Contact Center AI: Operations and Implementation
- Offered by Google Cloud. Welcome to "Contact Center AI: Operations and Implementation", the third course in the "Customer Experiences with ... Enroll for free.

Courses

Taught by

Google Cloud Training

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