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Diversity with Inclusion in Organizations

IE Business School via Coursera


For any group to perform at its best, it’s important that its members feel valued.

This can only be achieved if the team, beginning with the team leader, fosters an environment of inclusion where each person has the opportunity to contribute and is valued for his or her distinctive skills and perspectives.

We’ll be introducing you to established frameworks, including Kathryn Sorrells’ Intercultural Praxis Model, which will serve as the guide for this course. Through this model, we’ll learn how to raise awareness about our reactions to difference, optimize critical analysis, and develop responsible social action.

In this course we’ll also review some of the basic concepts that make up the process of inclusion. We’ll discuss theories surrounding inclusion in organizations, and we’ll provide you with strategies on how to react when a moment of exclusion, occurs within your team. Aside from foundational knowledge, you’ll take away from this course a practical toolkit for fostering an inclusive environment.

This course can be taken independent of or along with the companion courses: Fundamentals of Diversity; Cognitive and Experiential Diversity and Belonging in Diversity-Oriented Businesses and Organizations.


  • Challenging The Way We See The World
    • In this module, we'll examine what inclusion is and why it's essential to any organization's diversity program. We'll also lean into inquiry to recognize our unconscious biases and how these can lead to exclusion.
  • How Who We Are Shapes How We See The World
    • After an exploration of our salient social identities, we'll discover how we construct our worldview. We'll become aware of our own perspectives and how these may lead to practices of exclusion.
  • Privilege, Intersectionality, and Positioning in the Workplace
    • In Module 3, we'll discover how our social identities determine who has power and who is excluded. We'll also discuss the impact of intersectionality as it relates to inclusion.
  • Developing an Inclusive Culture
    • In our last module, we'll apply dialogue and reflection to take action in fostering meaningful inclusion. This will be done through an exploration of psychological safety, challenging biases, and the practice of calling out versus calling in.

Taught by

Ariadne Ferro Bajuelo and Itziar Vizcaino Toscano


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