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Trailhead

Learn Drucker School MBA Essentials

Salesforce via Trailhead

Overview

Discover Peter Drucker's take on management with this MBA-focused curriculum from the Drucker School of Management.
  • Create a blueprint for your organizational actions by answering five questions.
  • Turn your organization into a customer and market-driven powerhouse with these insights.
  • Use a balanced scorecard to track your progress and get your company aligned.
  • Stay competitive with the Drucker principles for driving change within your organization.

Syllabus

  • Drucker School—Business Performance Basics
    • Get to Know the Drucker School of Business
    • Understand the Five Most Important Questions to Ask About Your Business
    • Learn Best Practices from The Financial Times
    • Apply the Five Questions
    • Identify the Top Five Things Salesforce Admins Can Do
  • Drucker School—Customer & Market Strategy
    • What is a Customer- and Market-Driven Organization?
    • Learn the Three Essential Activities of Customer- and Market-Driven Organizations
    • Make Your Organization More Customer- and Market-Driven
    • Learn Best Practices from Philips Healthcare
    • Assess Your Company
    • Explore Salesforce Solutions for Customer- and Market-Driven Companies
    • Identify the Top Five Things Salesforce Admins Can Do
  • Drucker School—Balanced Scorecard
    • Get Started with the Balanced Scorecard
    • Learn Best Practices from New Jersey Transit
    • Balance Your Scorecard
    • Identify the Top Five Things Salesforce Admins Can Do
  • Drucker School—Organizational Change Leadership
    • Learn Drucker’s Approach to Change
    • Become a Change Leading Organization
    • Manage Organizational Change
    • Learn Best Practices from American Express
    • Do These Five Things to Drive Organizational Change

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