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E-commerce logistics and Last Mile

Logyca via edX


This course focuses on organizations’ need to deliver their products at the hands of online consumers who purchase goods and services from websites, and who are even more demanding than customers who personally go to stores or department stores. Due to the impact of technology in every day life, customer satisfaction and quick delivery are more present than ever. In this course you will develop skills in logistic operations for last mile delivery and the current challenges facing all virtual sales. You will also learn about success cases of companies worldwide that face logistic operations every day in order to get every product purchased to the consumer’s door.


MODULE 1: What is E-commerce logistics?

What is E-commerce logistics?


The E-commerce value network

Impact of E-commerce logistics on customers

MODULE 2: E-commerce logistical process

Operations design


Order supply

Last Mile logistics

MODULE 3: Challenges of E-commerce logistics

Logistical costs


Payment and billing


Storage nodes

Handling goods



Customer experience




MODULE 4: Success cases

Colombia Case


Latam Case

Global Case

Final recommendations

Taught by

Cesar Becerra, Catalina Silva-Plata, Maria Camila Reinoso Gálvez, Nury Rodríguez and Andrés Polanía


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