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Columbia University

Crisis Resource Management

Columbia University via edX


Research suggests that lack of crisis resource management skills in the healthcare profession result in at least 100,000 deaths annually in the United States alone. This course will arm you with the critical skills to effectively make decisions and manage teams in a crisis situation, especially teams of strangers—a common occurrence for many health workers dealing with the COVID-19 pandemic. The course provides real-life examples and simulations for medical professionals to practice these skills.

Crisis Resource Management (CRM) refers to the non-technical skills required for effective teamwork in a crisis situation. Based on lessons learned in the aviation industry, CRM can be applied in the health care setting and taught to practitioners to help teams to manage and prevent crises. This curriculum emphasizes shared decision-making and appropriate team management that crosses multiple disciplines and professions.

This course makes CRM concepts accessible, moving away from theoretical and abstract presentations of the topics. It also contextualizes medical experiences in real-life examples or simulations. The basic and more elaborate concepts of CRM and utility of non-technical skills have a broad application across global health care environments, a curriculum that often is not exposed to health care students, residents, and fellows.

The interactive format of this online course will allow us to explore cultural influences on these principles.


  1. Introduction to Crisis Resource Management
    • History of Crisis Resource Management
    • Medical Errors in Crisis Resource Management
  2. Preparation
    • Assess Yourself
    • Monitor Your Surroundings
    • Know Your Team
  3. Anticipation
    • Balance Attention: Fixation Error
    • Balance Attention: Cognitive Load
    • Balance Attention: Cognitive Aids
    • Anticipate and Plan
  4. Communication
    • Communication During Crisis
    • The 3Cs and Communicating Effectively
    • Call for Help Early
    • Share the Mental Model
  5. Decision
    • Regain Situational Awareness
    • Organize to Team
    • Challenge Authority
    • Create Psychological Safety
  6. Reflection
    • Curiosity
    • Team Reflection

Taught by

Vivek K. Moitra, MD, David O. Kessler, MD, MSc, Jessica Spellman, MD and Columbia University Center for Teaching and Learning


4.7 rating, based on 23 Class Central reviews

Start your review of Crisis Resource Management

  • Anonymous

    Good day I would say thank you for all organizing this course because l Learn some the skills critical for effective teamwork in a crisis situation with focus on preparation, decision-making, and reflection across multidisciplinary teams

    This course It is makes CRM concepts accessible, moving away from theoretical and abstract presentations of the topics. It also contextualizes medical experiences in real-life examples or simulations
  • Anonymous
    The course was structured very well, with salient points and concepts marked for easier review. I also appreciated the emphasis on psychological safety as a foundation for effective communication and teamwork. This part of the workplace environment is not usually discussed or identified as a significant factor in interpersonal gaps in communication, but now I realize it is one of the main reasons why my workplace is underperforming.
  • Anonymous
    I am a Manager Operations at a trauma hospital, the CRM course really helped me to understand the science around Crises. My personal kudos to Dr. Moitra, Dr. Kessler and Dr. Spellman. I will definitely promote the course in my peer group. I hope that we can have more of these courses around Mental Health Leadership in healthcare facilities.
  • Anonymous
    Great course. I'm a pilot and many examples from aviation industry were really useful for crisis mangement. Unfortunately, many reading links were broken.
  • Anonymous
    Great Course. It was really applicable to our clinical practice
    The conferences, the lectures and the speakers were really amazing.
    Thanks a lot.
  • Anonymous
    Ha sido de gran ayuda y sobre todo para los que no hablamos muy bien inglés tener el texto de apoyo ha sido fundamental
  • Anonymous
    that was great tbh and gain my knoledge so well and very amazingggggg yeah actually good but not recommend to the real mene
  • Anonymous
    A very good entrance to the field of crisis management , teaming, decision making and post-crisis actions. It fits most of today's professional areas and the techniques can be adapted to various working environments. An eye opener for sure
  • Anonymous
    Excellent job, it is super well explained. I find this topic CRM so important in everyones life, i hope more people get engaged in this kind of courses where people grow as a person and as a team. I will share it. Thanks
  • Anonymous
    I have just completed this course and work in another sector, not medicine. I was interested in understanding the correlation between CRM in Aviation and in Medicine, and found the concepts taught can be easily applied to any life engagement, wither it be business interactions or personal interface. I enjoyed this course very much primarily as an eye-opener towards enhanced operational or organizational planning and management, beneficial communication techniques and needed situational awareness, but particularly own self-awareness.
    I'd recommend it 100%!
  • Anonymous
    It's one of the few tools you can find on the internet about CRM and it's developed at a superb level. I'd only change to be a longer course. Just amazing.
  • Anonymous
    Crisis Resource Management course was more than I hoped in very unexpected way. My initial expectations were to learn more about logistics and technicalities of the crisis management, but actual CRM course provided universal self, team, situational management in very thoughtful manner that I can use across multiple situations and multiple scenarios. It really helped to expand my mindset. Big compliments to creators and the lead professors of this course!
  • Anonymous
    As a not native speaker I found the course easy to follow, thanks to the short videoclips with great animations. The crisis scenario film was a great help to visualize the theory from the course.

    The additional further reading was worth reading, only 2 articles could not be attended due to not being subscribed to the platform.

    Thanks guys, great job.
  • Anonymous
    Educational, informative. Adds structure to a process that evolves in a crisis. That structure will keep you addressing the problems at hand and if you should feel uncertain, blocked about how to proceed, this course enables you to prioritize and plan actions. Very good course. Give it my highest recommendation.
  • Anonymous
    I come from the aviation industry and I must say it was an amazing experience to see the CRM from another perspective of action and resulting in a better work environment for everyone. I would like to say a big thank you for the creators of this course and I am very happy from what I have learned. Thanks a lot
  • Anonymous
    I found the course very beneficial. Although I use may of the techniques discussed in this course, I still found a number of areas that enlighten me in ways that I never realized in crisis management. It just goes to show you that you can always learn a new variation in a area that you are familiar in.
  • Profile image for Kevin Cadore
    Kevin Cadore
    Great course.. I've learnt so much about myself and my cognitive biases just by taking this course. I've also learnt after all these years of working with groups the difference between debriefing and defusing.. thanks to the team for a strong course
  • Anonymous
    Video dramatizations and scripted conversations between experts engage the student. Repeated exposure to core concepts and brief tests reenforce recall. This class is online education at its best.
  • Anonymous
    This course is really usefull, I can apply to daily work life to develop myself and can share the knowledge that I learn from this course to the team. All toolare perfect easy to understand.
  • Anonymous
    Excellent content have a page to review the course In sumarise format for future review In point format so that the fundamentals of this course will be simple to read on any given topic

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