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University System of Maryland

Designing Project Information Hubs for Program and Project Performance

University System of Maryland via edX


Communication complexity rapidly increases even with a few program or project team members and stakeholders. Project managers are the “hub” of their project communication. Program managers are the “hub” of their organization communication to meet strategic goals. Managing these networks is essential whether you manage traditional programs or projects. Or agile programs and projects.

Program managers have two additional challenges. First, they must empower their project managers with skills, processes, and assets for information management. Second they must sense and integrate the key performance data to ensure strategic objectives are met, and project processes are improved across the program.

As you learned from the Project Management Institute, Inc.'s (PMI)"A Guide to the Project Management Body of Knowledge" (PMBOK) when preparing for the PMP exam, the number of communication channels grows geometrically with team size. If there are “n” communicators, then the number of communication channels is n*(n-1)/2. That means five team members have 10 channels, but 10 team members have 45 channels to manage. That’s over four times as many channels for doubling the size of a small team!

If you imagine each communication channel as a radio station, you can see how quickly the program or project manager can be overwhelmed with all the information coming in. As you gain more program or project management experience, what you learned for the PMP certification or similar professional certification is not sufficient. This course will help you go beyond the knowledge you needed to become a certified project manager.

This applies to all project leaders. Whether you are a just getting started as a Certified Associate in Project Management (CAPM), or a seasoned Project Management Professional (PMP), you need to manage a lot of information transfer and exchange. And this challenge is even greater for agilists, like certified scrum masters (CSMs) and PMI-ACP holders. No matter the scaling methods, having timely information is critical for agile teams at scale, who need to move fast without driving up overhead in team-to-team communication as technical scope changes.

In this program and project management training course, you will learn effective and efficient project management tools to receive and transmit program and project-level information. Program managers and project managers need to ensure that information flows freely and where the information can do the most benefit. This online course will teach you how to build communication networks for your program or project’s success. Gain 10 professional development units (PDUs) while sharpening your program or project management skills.


Week One - Program/Project Communication Networks

Module One - What Are Communication Networks?

Module Two - How to Build a Communication Network for a Program or Project - Part One

Module Three - How to Build a Communication Network for a Program or Project - Part Two

Module Four - Scaling Up the Program or Project Communication Network

Module Five - Putting It All Together and Preview of the Next Module

Week Two - Managing Information in a Program or a Project

Module One - The Types of Information in a Program/Project

Module Two - How Information Moves in a Program/Project

Module Three - Knowledge Management in Programs and Projects - Part One

Module Four - Knowledge Management in Programs and Projects - Part Two

Module Five - Putting It All Together and Preview of the Next Module

Week Three - Program/Project Management Information Templates

Module One - The Program/Project Communication Plan

Module Two - Reporting Program/Project Status

Module Three - Effective Meeting Practices

Module Four - Communicating Program/Project Status to Stakeholders

Week Four - Troubleshooting Program and Project Communication Network Challenges

Module One - The Network is Growing Too Big

Module Two - Information is Getting Lost in the Network

Module Three - Information Only Goes One Way

Module Four - How To Tell If Information is Being Transmitted Accurately

Module Five - Teaching Your Program Or Project Team Good Information Management Habits

Taught by

Bill Brantley


4.8 rating, based on 30 Class Central reviews

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  • Achsah John
    Its was very meaningful content and notes were quite helpful ! The flexible timing made my life easy to finish the course on time . The reference are very content oriented . I liked the pace and systematic handling even in an online platform.
  • Anonymous
    It looks like a very simple tool viz., story telling. But finally we realise how effective it is. The entire team could be easily aligned, grouped and motivated through story telling I.e., knowledge sharing to execute even complex projects or tasks. Thanks,
  • Anonymous
    This course I learned so many things that are very important to leadership a group, to have a good comunnications is important that listen and have a feedback with our team members
  • Profile image for Michelle Perry
    Michelle Perry
    This a great course - Using Storytelling to manage projects and Data to transform the story. Very helpful and can be applied to the many areas of Program Management!
  • Anonymous
    I'm very grateful to learn this course by financial aid.I have been learning in many flatforms and I think this course is well crafted and it covers so many things.
  • Anonymous
    It is really useful, you can apply ICCARI framework to almost everything, although I was not really convinced at the beggining, after spending time on this and then starting to apply the frameworks I saw how much I learned in just a few weeks.
  • Anonymous
    A detailed review of one of the most important skills in academic research: information seeking. In particular, I enjoyed the tutorials on Mendeley and reference management tools. Highly recommended!

  • Anonymous
    This is a great course on Story telling, I love this course especially for its flexibility to complete on my own pace without rushing it to complete it. Its a great resources and wonderful content.
  • Anonymous
    Enriched my knowledge.
    I am confident that the course would help me to manage projects better, improve my negotiation skills and improve my presentation skills.
  • Anonymous
    Extremely interesting stuff of how many agile techniques exist. Hard to remember, but great to have heard it intensively in this course. So, you know where to look it up what.
  • Anonymous
    Great course! Easy and digestible material I can apply to my everyday work! I will be able to apply these skills throughout life too.
  • Anonymous
    Was helpful and enriched my knowledge .
    Would be useful in improving my project management, negotiation and presentation skills
  • Anonymous
    The course has a great impact on the level of convincing business clients with through strories. Thanks and kudos to the team
  • Anonymous
    Simple and Crisp Training to quickly understand writing and telling stories in program management and project outcomes
  • Anonymous
    Good course for junior professionals that begin their carrier in Project Management or other type of management role.
  • Anonymous
    This is so helpful. I am lucky to find this course while I am working on telling stories about my projects.
  • Anonymous
    I enjoyed this class. Bill teaches story telling through the class material and his delivery. He is very easy to listen to and I felt that I retained more information because of his teaching style. I have taken other online classes through other universities, but University of Maryland has provided one of the best user experiences. I also feel that the methodology is consistent between departments, helping me to retain more and be able to actually put the knowledge into action at work.
  • Anonymous
    I really enjoyed this course! It was a great opportunity to learn from such a great professor and a mentor. I gained lots of knowledge from it and this is definitely going to benefit me in my future career or for that matter my resume too! I would love to continue learning and pursue similar courses to further improve myself in the field and be a successful person.
  • Jim Hoover
    I truly enjoyed the class. This helped me to better prepare my teams for information creation, usage, storage, and control. This will help me mature as a project manager and drive better communication skills. I have already started utilizing several of the concepts from the class and will continue to introduce more as the team matures.
  • Profile image for Katherine Pineda
    Katherine Pineda
    Recibir el curso fue de mucha ayuda en mi conocimiento, debido a que pude reforzar este tema para aplicarlo a mi carrera universitaria y posteriormente a futuros proyectos y gestionarlos de la mejor manera, estando alerta de posibles amenazas que se puedan presentar y resolverlas aplicando lo aprendido en el curso.

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