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Online Course

Effective Communication for Program and Project Stakeholders and Teams

University System of Maryland and University of Maryland, College Park via edX

Overview

“Everyone communicates, but few connect” is a famous book and message by John C. Maxwell on leadership. The meaning behind this message is that as leaders of programs and projects, we need to be not just communicators, but effective communicators.

Obtaining your Project Management Professional (PMP) certification or Certified Associate in Project Management (CAPM) or similar project management certificate is the first step. But, as you gain program management and project management experience, you realize that effective communication goes beyond what you learned in "A Guide to the Project Management Body of Knowledge" (PMBOK).

Gaining a program management certification or project management certification (such as the PMP certification) equips you with the necessary project management tools to begin your project or project management career. There is more to effective program and project communication than what is on the PMP exam.

For communication from program managers and project managers to be truly effective, there must be understanding beyond what you learned from your professional certification. The communicator and the receiver must use feedback to determine how the message was received and if the communicator created the intended level of understanding in the receiver for the communication to succeed.

In this course, you will learn about the Understanding Triad - know-what, know-how, and know-why. The Understanding Triad aids you in crafting just the right level of explanation for all your audiences. The Understanding Triad will make you a more effective program manager, traditional project manager, agile project manager, or certified scrum master.

The Project Management Institute, Inc (PMI) teaches that project management communication is the transfer of information. The project or program manager sends messages to their project teams, stakeholders, customers, and executive sponsors. If the program manager or project manager believes that communicating a clear message is enough for good communication, then the manager may be fooled into thinking their communication efforts are complete. Even if there is feedback, the feedback is usually limited to confirming that the message was received as intended. However, communication is not merely the transmission of information. The difference can be days, months, or years of wasted time and effort; or successful, early delivery.

Certified program and certified project managers earn 10 professional development units (PDU) as they learn how communication can make a difference in every interaction, and become a truly effective program or project manager. Gain the power skill of communication in this certificate program.

Syllabus

Week One - Defining Communication

Module One - The Transmission Model of Communication

Module Two - The Emergence Model of Communication

Module Three - Program and Project Management Communication - Tasks, Resources, and Schedules

Module Four - Program and Project Management Communication - Visioning and Building a Team

Week Two - Creating Messages to be Understood

Module One - The Building Blocks of a Message

Module Two - What is Understanding - Know-What

Module Three - What is Understanding - Know-How

Module Four - What is Understanding - Know-Why

Module Five - Putting It All Together With Building Blocks

Week Three - Feedback and Understanding

Module One - What is Good Feedback?

Module Two - How to Give Good Feedback

Module Three - How to Use Feedback for Testing Understanding

Module Four - Incorporating Continuous Feedback into Your Project

Module Five - Putting It All Together and Preview of the Next Module

Week Four - Audience Analysis

Module One - The Different Audiences in a Program or Project

Module Two - What Information Does Each Audience Need

Module Three - Balancing the Understanding Triad in Your Message

Module Four - Troubleshooting Understanding

Taught by

Bill Brantley

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Reviews

4.5 rating, based on 25 reviews

Start your review of Effective Communication for Program and Project Stakeholders and Teams

  • Anonymous
    I really appreciated the format and structure of the course : you can watch the video or focus on the take-out. The videos are well done : they help to visualize the concepts and memorise them. The use of historical / real life examples is interesting...
  • Anonymous
    I was really enjoying the course and feel the content was useful. However, I did not feel the course was professionally executed. There were typos, which is ironic for a communications course. There were also technical issues with the videos when we got to Week 4. 2 videos didn't match the transcript and it took several weeks to get it fixed for the first one so I just read the transcript for the second one so I wouldn't have to wait for it. In addition, there was a question on the final exam that I believe had the wrong answer. So the quality at the end was not what I hoped it to be and will not be paying to get a verification certificate on any other course as it is not worth the money in my opinion.
  • Anonymous
    What I really liked about the course was that the professor did not only explain the content in a very clear way but also that his speech was accompanied by drawings. The drawings were understandable and creative and therefore it was both appropriate for the auditory and visual learning type. After each module there was a written summary, which was perfect to refresh the content. The professor referred to historical events and pointed out to which extend the communication was affected and drew parallels to the communication in project teams. This was quiet interesting. All in all I enjoyed the course and would recommend it.
  • Anonymous
    This course was a great way for me to learn how to become a more effective project manager. I am very new at project management, and I have a lot to learn. I was able to take away some information from this course. I have a better knowledge of the Understanding triad and how to use it when communicating with other people. Also, how the understanding triad is closely assisted to the Emergence Model of Communication, the two tools, can give better feedback when doing evaluations. I have better knowledge of how to conduct a stakeholder analysis and assess their roles in the project.
  • Anonymous
    This course was a great way for me to learn how to become a more effective project manager. I am very new at project management, and I have a lot to learn. I was able to take away some information from this course. I have a better knowledge of the Understanding triad and how to use it when communicating with other people. Also, how the understanding triad is closely assisted to the Emergence Model of Communication, the two tools, can give better feedback when doing evaluations. I have better knowledge of how to conduct a stakeholder analysis and assess their roles in the project.
  • Anonymous
    It was a good and smooth course to learn from, the way they have presenting were so easy and understandable, the speaker was talking clearly and he used his experiences and lessons learned to inherit each idea that he gave.

    I was so excited while i was learning more about how to divide the steps during communication, many people think that thing is easy to do, but when you go deep inside that processes and how much you have to be smart while you are designing the best way and time to deliver your message you will discover the importance of raising your communication effectiveness.
  • Anonymous
    most questions are "knowledge level". You need to click three times the "submit" before the answers will be verified and given points. I am also confused about the question about Paul Shannon Vs. Claude Shannon. The name should be Claude and not Paul and the answer should be false. If possible provide enough bibliography and also inserted in the paragraph to its validity and reliability. If possible don't keep on repeating the questions. The choices also is not that good cause you can easily guess even you didn't read anything about it. honestly, I am bit disappointed.
  • Anonymous
    I found this course to be very useful and easy to learn and understand. the videos are short and to the point and each week takes an hour of your time at most. After taking this class I now know things to think about and look out for when communicating with others that generally has improved what I have done. The course is easy to complete and teaches useful information in short and digestible sized portions that make it simple for anyone to learn from. I would recommend taking this course to anyone interesting in project management or any line of work.
  • Anonymous
    This course helped me understand on how to better communicate with others involved in a project. Basically understanding the understanding triad and how to apply it in making three kinds of feedback. It thought me never to assume that understanding of the transmitted information has been achieved but to carefully understand the levels of the audience's know-what, know-how, and know-why.
  • Anonymous
    Course extremely well done, organize through video, illustrated and with cases studies and example. then theory is complementary as a record and the different links and sources makes the lessons deeper according to the student wish or need. finally assessment articulated through quizz. tools shared and learnt are fully applicable to project management . great training i was pleased to do it.
  • Anonymous
    I learned a lot when it comes to communicating as a professional project manager. I love the practical examples as well as it gives me the full context of what the lesson is. However, I found some of the lessons, or at least portions are repetitive and almost dragging. All in all, I really learned a lot. I just wish the lessons are structured a little more solid.
  • Anonymous
    I recommend this course to anyone interesting in project management! This course is very useful and easy to learn and understand. This gave me useful information to understand the communications ways and makes that more effective. Mainly, I enjoyed the section on the feedback. I think that this course will improve my approach and my way to do my job.
  • Anonymous

    Anonymous completed this course.

    Perfect course, professional and helpful to project mangers
    Perfect course, professional and helpful to project mangers
    Perfect course, professional and helpful to project mangers
    Perfect course, professional and helpful to project mangers
    Perfect course, professional and helpful to project mangers
  • Anonymous

    Anonymous completed this course.

    This was a wonderful opportunity to take part and learn about the important role of communication, team management and feedback. The course was indeed very helpful and adds to your knowledge.
    Trainer of the course is very clear, focussed and transmits the message very clearly.
  • Nomtai Tukura
    The Effective Communication for Program and Project Stakeholders and Teams course was very engaging, the course instructor videos were easy to follow and understand and the summary points after each module was useful for a quick memory refreshment before the final quiz.
  • Anonymous
    The simplicity of the course allows you to keep the important message. I just have good words for this course, sorry not to find anything to make it better. Also I realized the importance of having very clear who are our stakeholders and to do not forget anyone.
  • Anonymous

    Anonymous completed this course.

    I have enjoyed and I have learned from this course. The class is easy to follow, the instructor is very clear, and knowledgeable.
    I am still not sure how to do the exams but I might find out later on. Love to do courses like this in the future.
    Thank you
  • Anonymous

    Anonymous completed this course.

    Seems hard to get ahold of the instructor with questions, but in general informative. I don't work in a corporate setting, but I still think I can use what I've learned here to be a better leader and communicator.
  • Carlos Fernandez

    Carlos Fernandez completed this course.

    Course structure was well structured and easy to follow
    Instructure was clear and easy to understand
    Good reference materials were provided
    If you lead projects, programs, or teams this is an excellent course to take!
  • Anonymous
    A great course conducted thru clear video and summary notes.

    Only 1 small confusion I have got- the video of Module 4 in W4 course repeated the Module 3. Not sure if others have experience the same confusion.

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