Class Central is learner-supported. When you buy through links on our site, we may earn an affiliate commission.

University System of Maryland

Let’s Get Emotional: Emotions & Emotional Intelligence!

University System of Maryland and University of Maryland, College Park via edX


Emotional intelligence is expected to be the most in-demand power skill in workplaces across sectors and industries by 2024. Are you prepared?

This certificate offers an extraordinary opportunity to spend some quality time with yourself to assess your current level of soft skills, clearly define your core self, and build soft skills which are essential to professional, not to mention life, success.

If you aren’t sure or just want to brush up on this critical skill, this course is for you. Employers are Emotional intelligence is a core power skill for the workplace. Emotions are an essential secondary intelligence system.

As a learned skill, emotional intelligence can be measured, increased and deployed with education and practice. Central to emotional intelligence is a strong vocabulary of emotions.

This course covers the following topics:

  • what are emotions
  • why are emotions important
    • survival
    • growth
    • assess current situations
    • inform our actions
  • building your emotional vocabulary
  • understanding & managing from context to trigger to action
  • what is emotional intelligence
  • business case for emotional intelligence
  • how to build emotional intelligence
  • how to apply emotional intelligence at work

Immediately useful takeaways from this course include:

  • understanding the value of emotions
  • building your emotional vocabulary
  • understanding & managing the link between trigger, emotion and action
  • understanding the purpose of positive and negative emotions
  • understanding how emotions impact work performance
  • understanding of emotional intelligence models
  • learning how to build each element of emotional intelligence
  • understanding the business case for emotional intelligence at work

Verified learners who access the Power Lab may take a validated, benchmarked self-assessment of emotional intelligence and receive their individualized report including suggestions to build increased emotional intelligence.

From these assessments, verified learners can

  • identify their current strengths and opportunities for growth
  • set goals for personal development
  • learn key practices for how to move from goal to action

This course provides both new ideas and practical applications you can use immediately. You’ll learn how understanding and building your level of emotional intelligence will make you an in-demand recruit or a highly promising candidate for promotion.

  • Get the Models - Understand what emotions and emotional intelligence are.
  • Get Why It Matters - Understand the how emotions are evolutionarily designed to support our safety and development and why emotional intelligence is the most in-demand Power Skill
  • Get the Data – Learn your current level of emotional intelligence and assess your emotional vocabulary
  • Set the Goals - Set personal development goals for becoming a highly effective leader with high emotional intelligence
  • Learn the Tools - Learn tools and techniques for developing your personal emotional vocabulary and emotional intelligence.
  • Take Action - Build effective action plans to become highly emotionally intelligence
  • Make the Change - Practice new skills to increase your personal and interpersonal abilities through emotional intelligence



  • What are emotions
  • Why you need a big emotional vocabulary
  • What is emotional intelligence
  • Why emotional intelligence matters
    • personally
    • professionally
  • Assessing
  • emotional awareness
  • emotional vocabulary
  • emotional intelligence

What are Emotions?

  • What are emotions?
  • Why do they matter?
    • positive
    • negative
  • How big is your emotional vocabulary?
  • How do emotions drive action?
  • Don’t Leave Home without It: Secondary Intelligence System
  • The Big Ideas & Segue to What is Emotional Intelligence

What is Emotional Intelligence?

  • What is emotional intelligence?
  • Understanding the EI model?
  • How to build emotional recognition skills?
  • The Big Ideas

Business Case for Emotional Intelligence

  • What is the personal case for building emotional intelligence?
  • What is the business case for building emotional intelligence?
  • What does the future hold?
  • The Big Ideas
  • How to Build Emotional Intelligence
  • Quick Refresh on Emotions, Emotional Vocabulary & Emotional Intelligence
  • A Primer on Building Emotional Vocabulary
  • A Primer on Building Emotional Intelligence
  • The Big Ideas

Taught by

Jocelyn S. Davis

Related Courses


Start your review of Let’s Get Emotional: Emotions & Emotional Intelligence!

Never Stop Learning!

Get personalized course recommendations, track subjects and courses with reminders, and more.

Sign up for free