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University of California, Davis

Emotional and Social Intelligence

University of California, Davis via Coursera

Overview

"We are wired to connect. Neuroscience has discovered that our brains very design makes it sociable, inexorably drawn into an intimate brain to brain linkup whenever we engage with another person." Daniel Goleman – Prologue – Social Intelligence

Emotional and Social Intelligence (ESI) is defined as a set of competencies demonstrating the ability one has to recognize their behaviors, moods, and impulses, and to manage them best according to the situation. This course will give you the tools you need to be emotionally and socially intelligent in your workplace.

Having the ability to master ESI gives employees a distinct advantage in their positions. It allows them to access their emotional center while managing their relationships with their team members. Competencies associated with emotional and social intelligence are often what separates an average performer from a great one. And, unlike our overall intelligence, emotional intelligence can be learned and improved over time.

In this course, we will explain the value of emotional and social intelligence for professional success. We'll assess current emotional and social intelligence skills and you will discover the Foundational 4 Quadrants of Emotional and Social Intelligence (ESI) to understand, use and manage emotions. We will explain how stress can impact application of emotional and social intelligence skills, and reflect upon needed actions to take to create connections and build relationships for greater professional effectiveness.

Syllabus

  • Introduction to Emotional and Social Awareness - ESI
    • In this module, you will be able to define and explain the value of emotional and social intelligence for professional success. You will be able to assess your current emotional and social intelligence skills and discover the four quadrants of ESI. You will be able to explain the importance of ESI in the work place. You will be able to discover your own emotions and implement strategies to develop your emotional and social intelligence.
  • Self-Management
    • In this module, you will be able to identify areas of growth in self-management and be able to implement strategies of self-regulation. You will be able to practice an effective technique called the pause and write in a journal. You will be able to reflect and discuss cognitive distortion. You will be able to explain how stress can impact application of emotional and social intelligence skills.
  • Social Awareness and Empathy
    • In this module, you will be able to define and discover the three stages of empathy. You will be able to compare and contrast between empathy and sympathy. You will use techniques to practice and develop your empathy skills and be able to apply practices to increase your emotional intelligence.
  • Relationship Management
    • In this module, you will be able to define social skills and explore its various competencies. You will be able to implement strategies to help build relationships and connections at work. You will be able to recognize the difference between facts from emotions and be able to apply listening strategies to become a better listener and ultimately a better communicator.

Taught by

Laurie Cozart

Reviews

3.0 rating, based on 1 reviews

Start your review of Emotional and Social Intelligence

  • Anonymous
    The instructor appears to be reading off a teleprompter, in monotone. There is also mooching off external resources to the extent that they make the entire exercise disjointed. Good material and topic, but not done justice. It is average at best. A let down after some A+ courses e.g., the negotiation course from University of Michigan or, Mindshift from McMaster university.

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