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Trailhead

Get Started with Contact Tracing

Salesforce via Trailhead

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Overview

Learn about the role of contact tracers during the COVID-19 pandemic.
  • Learn about COVID-19, the virus that causes it, and the public health response.
  • Learn how contact tracers help slow the spread of COVID-19.
  • Learn how to thoughtfully and effectively conduct a contact tracing interview.
  • Use health coaching tools and build rapport as a contact tracer.

Syllabus

  • COVID-19 and Public Health
    • Learn the Signs and Symptoms of COVID-19
    • Learn How COVID-19 Is Spread
    • Understand the Public Health Response to COVID-19
  • Contact Tracer Roles and Responsibilities
    • Learn About Case Investigation and Contact Tracing
    • Learn About the Responsibilities and Tools of Contact Tracers
    • Understand Isolation and Quarantine
    • Create Action Plans for Isolation and Quarantine
  • Contact Tracing Interviews
    • Conduct a Contact Tracing Interview
    • Learn About Perceptions and Implicit Bias
    • Learn the Principles of Cultural Humility
  • Health Coaching for Contact Tracers
    • Listen Actively
    • Set the Agenda for the Interview
    • Learn About Health Coaching Tools
    • Address Motivation

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