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Trailhead

Get Started with Workforce Engagement

Salesforce via Trailhead

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Overview

Learn how Workforce Engagement makes your service team more productive.
  • Boost your contact center’s operational performance across all channels.
  • Learn how support operations planners use data to schedule and staff agents.

Syllabus

  • Workforce Engagement for Service: Quick Look
    • Deliver Exceptional Customer Service
  • Workforce Engagement for Contact Center Planning
    • Forecast Your Support Workload
    • Determine Staffing Needs with an Omni-Channel Plan
    • Grow Your Team's Skills with myTrailhead
    • Assign the Right Agents to Shifts

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