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FutureLearn

ITIL® 4 Foundation Certificate with Official Manual and Exam

QA via FutureLearn Program

Overview

On this microcredential, you’ll learn about the guiding principles of ITIL® 4, and how to provide high-level professional IT Service Management.

What is the ITIL®?

ITIL is the accepted international standard for IT Service Management.

What is the ITIL® 4 Foundation Certificate?

The ITIL® 4 Foundation Certificate course provides comprehensive first-level training for anyone involved in the provision, support, or delivery of IT-enabled services in a modern digital organisation.

It teaches the fundamentals of the latest version of ITIL, and getting the certification is key for anyone looking for a career in IT service management.

What does the Certification cover?

You’ll learn about the Service Value System (SVS) – which describes how all the components and activities of an organisation work together as a system to enable value creation.

You’ll explore key concepts in the ITIL® 4 framework that build upon Lean, Agile, DevOps, and other practices, and how these enable business value to be created. You’ll also learn core project management principles.

The course culminates in a one-hour multiple-choice examination for the ITIL® 4 Foundation Certificate and is a pre-requisite for the further training in ITIL® 4.

You’ll come away ITIL® certified by QA – an Axelos accredited training organisation – and ready to further an exciting career in a thriving sector.

AXELOS Global Best Practice Intellectual Property. ITIL® & PRINCE2® are registered trade marks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The ITIL® & PRINCE2®, Accredited Training Organization logos are trade marks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. Your learning will begin when QA sends you the manual or the day the course starts, whichever comes first.

Syllabus

Courses under this program:
Course 1: ITIL® 4 Foundation Certificate in IT Service Management: A FutureLearn course by QA
-Comprehensive first-level training for anyone involved in the delivery of IT-enabled services in a modern digital organisation.

Taught by

Martin Waters

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