Class Central is learner-supported. When you buy through links on our site, we may earn an affiliate commission.

LinkedIn Learning

Build Your Skills In Customer Service

via LinkedIn Learning Path

Overview

Prepare for a new career with $100 off Coursera Plus
Gear up for jobs in high-demand fields: data analytics, digital marketing, and more.
Discover how to provide great customer service and make your customers feel heard. Develop and sustain great relationships, even when customers get abusive or unruly. Learn skills to listen to customer needs, build rapport with those you're helping, and turn challenging customers into true allies.
  • Build key listening skills so your customers feel heard.
  • Develop your customer service problem-solving skills.
  • Learn to de-escalate challenging situations.

Syllabus

Courses under this program:
Course 1: Customer Service Foundations
-Make your customers feel valued. Learn practical techniques for delivering outstanding customer service and increasing customer loyalty.

Course 2: Customer Service: Problem Solving and Troubleshooting
-Learn critical problem-solving and troubleshooting processes for common sense customer service in a wide variety of applications.

Course 3: Building Rapport with Customers
-Forge a human connection with your customers. Learn how to establish rapport within the first few seconds of a customer service interaction.

Course 4: Customer Service: Call Control Strategies
-Get tips for communicating on the phone with upset customers. Discover time-saving call-control strategies to move customer issues to resolution.

Course 5: Customer Service: Handling Abusive Customers
-Learn strategies and techniques for handling abusive customers. Discover how to diffuse and refocus negative customer service interactions.

Course 6: Creating Positive Conversations with Challenging Customers (2019)
-Learn how to put a positive slant on a negative situation, and leave your customers feeling heard and valued.

Course 7: De-Escalating Conversations for Customer Service
-Successfully defuse intense situations with angry customers. Learn practical approaches for managing a customer's frustration, as well as your own.

Course 8: Serving Customers Using Social Media
-Social media is a critical customer service tool. Learn how to communicate and serve customers in high-stakes channels like Facebook, Twitter, and Instagram.

Courses

Taught by

Jeff Toister, Noah Fleming, Myra Bryant Golden, David Brownlee and Leslie O'Flahavan

Reviews

Start your review of Build Your Skills In Customer Service

Never Stop Learning.

Get personalized course recommendations, track subjects and courses with reminders, and more.

Someone learning on their laptop while sitting on the floor.