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LinkedIn Learning

Build Your Skills in Recruiting

via LinkedIn Learning

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Overview

Contribute to the success of the hiring process by developing the skills you need to provide a high level of customer service throughout a candidate’s hiring experience. Learn how to work with your team in a collaborative manner, creating a seamless journey for each candidate.

  • Apply customer service skills.
  • Communicate effectively.
  • Build relationships.

Syllabus

  • Course 1: Customer Service Foundations
    • Make your customers feel valued. Learn practical techniques for delivering outstanding customer service and increasing customer loyalty.
  • Course 2: Building Rapport with Customers
    • Forge a human connection with your customers. Learn how to establish rapport within the first few seconds of a customer service interaction.
  • Course 3: Communication within Teams
    • Learn how to cultivate the communication practices of high-performing teams. Discover how to establish a team charter, communicate in different settings, and more.
  • Course 4: Effective Listening
    • Communications experts Tatiana Kolovou and Brenda Bailey-Hughes help you assess your listening skills and develop more-effective listening behaviors.
  • Course 5: Pitching Your Ideas Strategically
    • Learn how to pitch your ideas strategically. Get tips to prepare your presentation, read the room, time your delivery, and move your idea forward.
  • Course 6: Presenting Technical Information with Stories
    • Make complex material more memorable and engaging. Learn how to use storytelling to transform technical talks into dynamic and energizing presentations.
  • Course 7: Critical Thinking
    • Learn the basics of critical thinking, an essential skill for problem-solving and decision-making.
  • Course 8: Essentials of Team Collaboration
    • Learn clear and proven strategies for effective team collaboration. Discover specific activities and techniques to improve communication and avoid common mishaps.

Taught by

Jeff Toister, Myra Bryant Golden, Daisy Lovelace, Brenda Bailey-Hughes, Todd Dewett, PhD, Karen Catlin, Mike Figliuolo and Dana Brownlee

Reviews

5.0 rating, based on 1 Class Central review

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  • Harsh Sojitra
    It was good experience, also it has very insightful information and content was given so it was easy to understand.
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