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LinkedIn Learning

Build Your Skills in Sales Development

via LinkedIn Learning

Overview

Develop a customer-centric sales approach that allows you to quickly assess customer needs, and build your communication skills to meet their pain points. Learn how to listen to and understand your customers to create collaborative, long-lasting business relationships.

  • Apply critical thinking.
  • Guide positive customer experiences.
  • Communicate and collaborate to build relationships.

Syllabus

  • Course 1: Critical Thinking for Better Judgment and Decision-Making
    • Teach your team how to think critically. Learn how to use critical thinking to avoid fallacies, spot biases, craft better arguments, hone judgment, and improve decision-making.
  • Course 2: Critical Thinking
    • Learn the basics of critical thinking, an essential skill for problem-solving and decision-making.
  • Course 3: Customer Service: Problem Solving and Troubleshooting
    • Learn critical problem-solving and troubleshooting processes for common sense customer service in a wide variety of applications.
  • Course 4: Creating Positive Conversations with Challenging Customers
    • Learn how to put a positive slant on a negative situation, and leave your customers feeling heard and valued.
  • Course 5: Customer Service: Handling Abusive Customers
    • Learn strategies and techniques for handling abusive customers. Discover how to diffuse and refocus negative customer service interactions.
  • Course 6: De-Escalating Conversations for Customer Service
    • Successfully defuse intense situations with angry customers. Learn practical approaches for managing a customer's frustration, as well as your own.
  • Course 7: Essentials of Team Collaboration
    • Learn clear and proven strategies for effective team collaboration. Discover specific activities and techniques to improve communication and avoid common mishaps.

Taught by

Becki Saltzman, Mike Figliuolo, Noah Fleming, Myra Bryant Golden, David Brownlee, Myra Bryant Golden and Dana Brownlee

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