Become an upstander and change the trajectory of your organization’s culture. Learn specific, actionable tools to stand up to harassment and bullying occuring in your workplace.
Overview
Syllabus
Introduction
- From bystander to upstander
- Why are toxic behaviors a social phenomenon?
- Why it it hard to intervene?
- What are the benefits of intervening?
- When should you intervene?
- Building your empathy
- Building your moral courage
- Building your assertiveness
- Building more rapport with colleagues
- Building psychological safety
- Using the paraphrase and inquire technique
- Focusing on the impact
- Becoming more direct in your interactions
- Asking better questions
- Applying humor to defuse a situation
- Using your body language for greater presence
- Deescalating an emotionally charged situation
- Next Steps
Taught by
Catherine Mattice
