Certification Prep: Professional in Human Resources (PHR)®

Introduction

• Why this course
• What you should know
• Maximizing this course
• Exam content overview

1. Exam Topics: Business Management

• Business structures
• Organizational structures
• Company values, mission, vision, and service standards
• Modeling ethical standards
• Building relationships and influencing
• Environmental scanning
• Porter's Five Forces
• Managing legal risks
• Using big data to tell a story

2. Exam Topics: Talent Planning and Acquisition

• Workforce planning
• Assessing the labor market
• Finding candidates
• The selection process
• Interviewing techniques
• Onboarding new employees
• Employment relationships
• Extending the job offer

3. Exam Topics: Learning and Development

• Professional growth
• Career development
• Adult learners
• Training design
• Training effectiveness
• Coaching and mentoring
• Organizational development and change management

4. Exam Topics: Total Rewards

• Compensation programs
• Compensation philosophy
• Designing total rewards
• Benefits programs
• Executive and non-cash compensation

5. Exam Topics: Employee and Labor Relations

• The employee life cycle
• Employee engagement
• Organizational culture
• Diversity and inclusion
• Positive employee relations strategies
• Managing union relationships
• Managing complaints and grievances
• Policies and procedures
• Performance management
• Workplace programs
• Leaving the organization

6. Study Plan

• Plan your work, and work your plan

Conclusion and Farewell

• The future of the HR profession