In this scenario-based course, discover how to coach someone who is older than you, how to motivate employees who have been demoted or promoted, and more.
Have you ever had to provide coaching to an individual who can't take criticism, or inherited an employee who seems to continually make the same mistakes on the job? Part of growing as a leader is learning how to successfully tackle these and other challenging situations. In this course, leadership consultants Lisa Earle McLeod and Elizabeth McLeod help new and experienced managers address some of the most frequent coaching challenges. Using scenarios, Lisa and Elizabeth demonstrate how to motivate employees who have been demoted or promoted, as well as how to effectively coach employees who have big egos or simply don't want to be coached. In addition, they share strategies for using supplemental resources to further your coaching efforts.
1. Foundations for Successful Coaching
What is coaching?
A foundation for successful coaching
2. Situational Scenarios
Coaching someone who is older than you
Coaching when someone is passed over for promotion
Coaching someone who has been promoted
Coaching someone who didn't get enough training
3. Attitudinal Scenarios
Coaching someone who makes excuses
Coaching someone who doesn't want to be coached
Coaching someone who has a big ego
Coaching someone who can't take critique
4. Behavioral Scenarios
Coaching someone who is a poor performer
Coaching someone who is a bad communicator
Coaching someone who keeps making the same mistakes