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Coaching Employees through Difficult Situations

via LinkedIn Learning

Overview

In this scenario-based course, discover how to coach someone who is older than you, how to motivate employees who have been demoted or promoted, and more.

Have you ever had to provide coaching to an individual who can't take criticism, or inherited an employee who seems to continually make the same mistakes on the job? Part of growing as a leader is learning how to successfully tackle these and other challenging situations. In this course, leadership consultants Lisa Earle McLeod and Elizabeth McLeod help new and experienced managers address some of the most frequent coaching challenges. Using scenarios, Lisa and Elizabeth demonstrate how to motivate employees who have been demoted or promoted, as well as how to effectively coach employees who have big egos or simply don't want to be coached. In addition, they share strategies for using supplemental resources to further your coaching efforts.

Syllabus

Introduction
  • Welcome
1. Foundations for Successful Coaching
  • What is coaching?
  • A foundation for successful coaching
2. Situational Scenarios
  • Coaching someone who is older than you
  • Coaching when someone is passed over for promotion
  • Coaching someone who has been promoted
  • Coaching someone who didn't get enough training
3. Attitudinal Scenarios
  • Coaching someone who makes excuses
  • Coaching someone who doesn't want to be coached
  • Coaching someone who has a big ego
  • Coaching someone who can't take critique
4. Behavioral Scenarios
  • Coaching someone who is a poor performer
  • Coaching someone who is a bad communicator
  • Coaching someone who keeps making the same mistakes
5. Ongoing Coaching
  • Suggesting resources
  • When to give up on coaching
Conclusion
  • Next steps

Taught by

Lisa Earle McLeod and Elizabeth (McLeod) Lotardo

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