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LinkedIn Learning

Customer Service: Creating Customer Value

via LinkedIn Learning

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Overview

Learn how to define, create, and measure customer value.

Syllabus

Introduction
  • What is customer value?
1. Understanding Customer Value
  • Defining customer value
  • Creating customer value
  • Different ways to measure value
2. The Value Narrative
  • Understanding value over price
  • Reviewing your current messaging
  • Reshaping your value narrative
  • Different strokes for different folks
  • The expectations gap
3. Advanced Customer Value
  • Extracting customer value
  • Current value vs. future value
  • Low value to high value
Conclusion
  • Next steps

Taught by

Noah Fleming

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