Get tips from an experienced hospitality expert on how you can vastly improve customer satisfaction.
Customer Service for Any Sector: Tips from a Hospitality Expert
Overview
Syllabus
Introduction
- Five-star customer service
- Making customers feel welcome
- Making customers feel important
- Personalizing the customer experience
- Anticipating customers’ needs
- Using customers’ names
- Active listening top tips
- Improving your email response time
- Keeping promises
- Developing a service attitude
- Rectifying your mistakes
- Taking ownership in customer service
- Why is customer retention important?
- Engaging customers
- Asking for feedback
- Acting on customers’ feedback
- Ongoing customer service
Taught by
Sara Odorisio and CRFT Productions
