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LinkedIn Learning

Customer Service Leadership

via LinkedIn Learning

Overview

Prepare for a new career with $100 off Coursera Plus
Gear up for jobs in high-demand fields: data analytics, digital marketing, and more.
Develop your customer service management skills. Learn how to align your team's efforts with company goals, develop a service strategy, engage employees, and lead with intention.

Syllabus

Introduction
  • Welcome
  • What you need to know before watching this course
1. Establishing a Foundation
  • Why effective leadership is so important
  • Aligning service with your organization's vision and mission
  • Understanding customer expectations
  • Establishing a key performance indicator
  • Boosting the value of customer service
2. Engaging with Customers
  • Developing your service strategy
  • Instilling supporting metrics
  • Putting yourself in your customers' shoes
  • Creating customer advocates
3. Building a Strong Approach
  • Cultivating a customer-focused culture
  • Understanding and improving the service process
  • Prioritizing improvements
  • Leveraging technology
  • Principles of effective budgeting
Conclusion
  • The importance of celebrating
  • The highest level of leadership
  • Next steps

Taught by

Brad Cleveland

Reviews

4.7 rating at LinkedIn Learning based on 677 ratings

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