Discover how to confidently communicate bad news with tact and candor. Learn how to prepare to deliver bad news, manage the meeting itself, and then follow up to ensure clarity.
Overview
Syllabus
Introduction
- Welcome
- Choose your communication channel
- Create your communication message
- Practice: The key to delivering bad news
- Communicating your message effectively
- Avoiding common communication pitfalls
- Balancing communication
- The psychology of receiving bad news
- Next steps after delivering bad news
- The importance of a follow-up meeting
- Reflect to enhance communication skills
- Next steps
Taught by
Gemma Leigh Roberts
