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LinkedIn Learning

Developing Your Emotional Intelligence

via LinkedIn Learning

Overview

Learn how to enhance your personal performance and build effective relationships at work by developing emotional intelligence.

Emotional intelligence can help you build effective relationships at work. Executive coach and organizational psychologist Gemma Roberts explains what emotional intelligence is and why it's important. She helps you become more self-aware so that you can identify triggers that may hijack your performance. She also helps you align your intentions and your impact so that you can build strong and collaborative relationships.

Syllabus

Introduction
  • Benefits of building emotional intelligence
1. Understanding Emotional Intelligence
  • What is emotional intelligence?
  • The role of emotions and EQ
  • Thinking at the speed of light
2. Being Self-Aware
  • Understanding personal EQ
  • Triggers and hijacks
  • Finding flow
3. Managing Yourself
  • Disrupting thinking
  • Reclaim reaction time
  • Shifting perspective
4. Social Awareness
  • Using senses to make sense
  • How to empathize
  • Listening and communicating
5. Managing Relationships
  • Playing to strengths
  • Collect feedback
  • Align intention and impact

Taught by

Gemma Leigh Roberts

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