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LinkedIn Learning

Empathy for Sales Professionals

via LinkedIn Learning

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Overview

Discover how to help your sales team communicate, collaborate, and convert more effectively by practicing empathy.

Syllabus

Introduction
  • Empathy in action
1. Why Empathy Is So Critical
  • Understanding why empathy matters
  • Sales impact from using empathy
  • Discovering how empathy works
2. Managing Your Sales Team with Empathy
  • Leading with empathy
  • Improving performance with empathy
  • Distributing team responsibility
  • Providing team empathy training
3. Empathy Training for Your Sales Team
  • Increasing sales using empathy
  • Adopting key empathy habits
  • Deepening customer relationships
  • Promoting sales team results
4. Creating the Conditions for Sales Division Success
  • Nurturing empathetic relationships
  • Bridging differences with empathy
  • Encouraging open-mindedness
  • Avoiding empathy blockers
  • Establishing empathetic sales habits

Taught by

Sophie Wade

Reviews

4.6 rating at LinkedIn Learning based on 657 ratings

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