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LinkedIn Learning

Help Desk Handbook for End Users: PC Basics, Hardware, Operating Systems, and Applications

via LinkedIn Learning

Overview

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Everyone can benefit from knowing how IT works. Get tips to solve beginner-level IT issues related to computer setup, app installation, file management, backup, and more.

Syllabus

Introduction
  • Welcome
1. How People Use Computers
  • The case for computer literacy
  • Features common to every computing device
  • Common general-purpose computing devices
  • Networks of computing devices
  • Remotely-accessed computer systems
  • Specialized computer systems
2. System Hardware
  • CPUs
  • Passive and active cooling
  • RAM and active memory
  • Motherboards
  • Power supplies
  • Basics of binary
  • AMA: Ask me anything about system hardware
3. Input and Output Ports and Peripherals
  • General use I/O devices
  • Specialty I/O devices
  • Ports and connectors
  • AMA: Ask me anything about I/O, ports and peripherals
4. Data Storage and Sharing
  • Storage technologies
  • Mass storage variation
  • AMA: Ask me anything about data storage and sharing
5. Setting Up and Configuring a PC
  • Preparing the work area
  • Setting up a desktop pc
  • Completing PC setup
  • AMA: Ask me anything about setting up and configuring a PC
6. Understanding Operating Systems
  • Operating system functions
  • Operating system interfaces
  • AMA: Ask me anything about understanding Oss
7. Working with Applications
  • Walking survey of applications
  • Applications and extensions
  • Managing applications
  • AMA: Ask me anything about working with applications
8. Managing Files
  • File management tools
  • File manipulation
  • Backups
  • AMA: Ask me anything about managing files

Taught by

Scott Jernigan

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4.7 rating at LinkedIn Learning based on 135 ratings

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