Learn strategies that can help you master your interpersonal communication skills in the workplace.
Overview
Syllabus
Introduction
- Interpersonal communication
- What you should know
- How to make requests effectively
- When to use the phone or send an email
- How to interpret nonverbal cues
- How to manage expectations
- Get the guidance you need
- Ask your boss the right questions
- Know when to listen and when to speak
- Communication and cultural differences
- How to handle an interruption
- How to respond to critical feedback
- How to communicate as an introvert
- Investing in communication skills
Taught by
Dorie Clark
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