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LinkedIn Learning

Intro to Service Management with ITIL® 4

via LinkedIn Learning

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Overview

Get an introduction to the world of service management and the main concepts covered on the ITIL® 4 Foundation certification exam.

Syllabus

Introduction
  • ITIL 4 framework
  • Fourth Industrial Revolution
  • Service organizations
1. Service Management
  • Service management
  • Value
  • Organizations and people
  • Services and products
  • Service offerings
  • Service relationships
  • Costs
  • Risks
  • Utility and warranty
2. The Basics of ITIL 4
  • Four dimensions of service management
  • Service value system
  • Guiding principles
  • Service value chain
  • Continual improvement
  • The 34 practices
  • Putting it all together
3. Practice Exam
  • ITIL 4 Foundation exam
Conclusion
  • ITIL certification path
  • Summary

Taught by

Jason Dion

Reviews

4.7 rating at LinkedIn Learning based on 1203 ratings

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