In this course, Dr. Eric Zackrison teaches how to understand others more effectively, overcome barriers to listening, control emotions, be present, and become an active listener.
Overview
Syllabus
Introduction
- Leading through listening
- Improved understanding of others
- Improved employee engagement
- Improved opportunities for agreement
- Improved commitment
- Environmental barriers to listening
- Deciphering confusing messages
- Excel by overcoming your biases
- Emotional reactivity
- Differing listening styles
- Quit pseudo-listening
- Monopolizing listening
- The listening traps
- Be present and set the stage
- Use your nonverbal cues
- Excel by asking questions
- Summarize and paraphrase
- Pay attention to time and place
- Closing the conversation
- Your next steps
Taught by
Eric Zackrison and Madecraft
