Managing a Diverse Team

Introduction

• Welcome

1. Manager's Self-Preparation

• Get yourself ready to manage, counsel, and lead
• Define diversity and inclusion terminology
• Identify cornerstones of diversity
• Establish an open-door policy up front

2. Observe Behaviors

• Get to know the team and individuals
• Recognize normal behavior of team members
• Team dynamics, performance, and expectations
• Multigenerational teams
• Eliminate toxic influences, intimidation, bullying, and more

3. Coach Team to Improve Behavior

• Deal with inappropriate behavior
• Create a team agreement
• Practice self-monitoring
• Use coaching tools to monitor results

4. Build Trust and Strengthen Relationships

• Allow people to express their culture
• Reflect on societal and political influences
• Appreciate input and suggestions from all
• Build ongoing trust

Conclusion

• Celebrate successes
• Next steps