Class Central is learner-supported. When you buy through links on our site, we may earn an affiliate commission.

LinkedIn Learning

Office 365 for Administrators: Supporting Users (Office 365/Microsoft 365)

via LinkedIn Learning

Overview

Prepare for a new career with $100 off Coursera Plus
Gear up for jobs in high-demand fields: data analytics, digital marketing, and more.
Get solutions to some of the most common Office 365 support results, and discover how to answer the top how-to questions about Word, Excel, SharePoint, Power BI, and more.

Transitioning your company to Office 365? This course provides Level 1 IT administrators with an overview of the most common end-user support requests related to Office 365. Get a quick recap of Office basics, including the features of Word, Excel, PowerPoint, Outlook, OneDrive, SharePoint, OneNote, Access, Publisher, Sway, and Power BI. Plus, find out how to troubleshoot common account issues and repair broken apps. Microsoft solutions expert Sharon Bennett makes sure you have the answers to your users' most frequent questions—before they even ask.

Syllabus

Get Started
  • Administrators support Office 365 users
  • What you should know
  • Help desk role
  • Identify training resources
1. Getting Users Started
  • Training basics: Office 365 portal overview
  • Training basics: Common elements
  • Troubleshoot user accounts
  • Troubleshoot app startup
  • Repair Office apps
  • Uninstall Office
2. Productivity
  • Word
  • Create a PowerPoint presentation
  • Record a PowerPoint presentation
  • Excel
  • Power BI
  • Access
  • OneNote
  • MyAnalytics
3. Communications
  • Use Outlook
  • Configure Outlook
  • Teams
4. Getting Things Done
  • Visio
  • Project
  • Planner
  • To Do
  • Forms
  • Power Automate
5. Collaboration
  • OneDrive
  • SharePoint
  • SharePoint team site administration
  • Yammer
6. Media Rich Apps
  • Publisher
  • Sway
  • Stream
Conclusion
  • Next steps

Taught by

Sharon Bennett

Reviews

Start your review of Office 365 for Administrators: Supporting Users (Office 365/Microsoft 365)

Never Stop Learning.

Get personalized course recommendations, track subjects and courses with reminders, and more.

Someone learning on their laptop while sitting on the floor.