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LinkedIn Learning

Problem Solving Techniques

via LinkedIn Learning

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Overview

Learn techniques for identifying the root cause of a problem, generating options, and selecting the best solution.

Syllabus

Introduction
  • Introduction
1. Identify the real problem
  • What's causing the problem
  • Asking the five whys
  • The Kepner-Tregoe process
  • Pareto analysis
  • Look at the whole system
2. Generate Possible Solutions
  • Fast and slow thinking
  • Brainstorming
  • Mind maps
  • Decision trees
  • Boost your creativity
3. Selecting the Best Solution
  • Intuition and logic
  • How to view the options
  • Rating charts
  • Don't settle for second best
  • Risk analysis
  • Team decisions
  • Sensitivity
  • The sunk cost paradox
  • Framing – subconscious and deliberate
  • Four simple rules for decision making
  • Consider implementation
Conclusion
  • Summary

Taught by

Chris Croft

Reviews

4.6 rating at LinkedIn Learning based on 2922 ratings

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