Learn how to better manage the processes—and thus the outcomes—of your project or business.
Overview
Syllabus
Introduction
- What is process improvement?
- Measuring and managing
- Measuring the right thing
- How to measure process improvement
- Using statistical process control (SPC)
- Setting action limits: Performance figures
- Setting action limits: Median moving range
- Optimizing your quality, costs, and time tradeoff
- Understanding the real cost of quality
- Reducing cost by reducing waste
- Understanding lead time
- Improving time business process reengineering
- Challenge: Balancing lines and flow
- Solution: Balancing lines and flow
- Improving time performance: Bottlenecks
- Improving time performance: Queues
- Reducing lead time using a pull approach to reduce buffers
- Thinking about your batch sizes
- Improving quality and cost through team projects
- Looking briefly at Lean and Six Sigma
- Final thoughts
Taught by
Chris Croft
