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Putting ITIL® into Practice: DevOps for ITIL® Practitioners

via LinkedIn Learning


Learn how to apply DevOps concepts and ITIL® within an enterprise IT organization. Examine where DevOps and ITIL® intersect and how to adapt each in an enterprise setting.

This installment of the Putting ITIL® into Practice series helps ITIL® Foundation certified professionals get a practical start at applying DevOps concepts within their ITIL®-driven enterprise IT organizations as they move from traditional IT towards cloud and mobile on their journey of digital transformation. Throughout this course, instructor David Pultorak examines where DevOps and ITIL® Foundation concepts intersect in an enterprise setting. He begins by introducing DevOps for ITIL®-driven shops, including a discussion of what cloud-native DevOps and enterprise IT shops do and do not have in common. He then covers ideas on how to adapt DevOps values, principles, methods, practices, and tools to accommodate enterprise IT challenges; how to adapt each of the aspects of ITIL®-driven shops to accommodate DevOps values, principles, methods, practices, and tools.


  • Welcome
  • What you should know
1. Introduction to DevOps for ITIL®-Driven Shops
  • The traditional enterprise IT shop and the breakdown of separation of duties with digitalization
  • DevOps, enterprise DevOps, ITIL®-driven shops, and enterprise challenges
  • What DevOps and enterprise DevOps have in common, and how they differ
2. DevOps and Enterprise IT Challenges
  • Enterprise-level change control and release gates
  • Legacy, regulated, and nonautomated environments
  • Disparate, siloed teams
  • Massive scale
3. DevOps and ITIL®-Driven Shops
  • Values
  • Principles
  • Methods
  • Practices
  • Tools
4. ITIL®-Driven Shops and DevOps
  • Services and service management
  • The service life cycle
  • Terminology and key principles and models
  • Strategy processes
  • Design processes
  • Transition processes
  • Operations processes
  • CSI processes
  • Functions
  • Roles
  • Technology and architecture
  • Next steps

Taught by

David Pultorak

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