Learn how to apply DevOps concepts and ITIL® within an enterprise IT organization. Examine where DevOps and ITIL® intersect and how to adapt each in an enterprise setting.
Putting ITIL® into Practice: DevOps for ITIL® Practitioners
Overview
Syllabus
Welcome
- Welcome
- What you should know
- The traditional enterprise IT shop and the breakdown of separation of duties with digitalization
- DevOps, enterprise DevOps, ITIL®-driven shops, and enterprise challenges
- What DevOps and enterprise DevOps have in common, and how they differ
- Enterprise-level change control and release gates
- Legacy, regulated, and nonautomated environments
- Disparate, siloed teams
- Massive scale
- Values
- Principles
- Methods
- Practices
- Tools
- Services and service management
- The service life cycle
- Terminology and key principles and models
- Strategy processes
- Design processes
- Transition processes
- Operations processes
- CSI processes
- Functions
- Roles
- Technology and architecture
- Next steps
Taught by
David Pultorak
