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LinkedIn Learning

Teaching Civility in the Workplace

via LinkedIn Learning


Create a happier, healthier workplace by teaching civility and learning how to set a good example with your own behavior.

Focusing on eradicating negative behaviors isn’t always enough to create a happy workplace. Employees and managers also need to learn what they should do to make their environment a respectful and pleasant one. In this course, join Catherine Mattice Zundel as she shares how to create a happier, healthier workplace by teaching civility and setting a good example with your own behavior. Learn about negative behavior as a social phenomenon, what microaggressions look like in action, and how to replace negative language with positive words. Plus, get tips for becoming a more active listener, standing up for yourself when you experience microaggressions and incivility, and coaching others.


  • Training for a civil workplace
1. Civility Now
  • Defining civility: Scenario 1 and 2
  • Civility is social
  • Microaggressions in action: Scenario
  • Incivility in action
2. For Employees, Supervisors, and Managers
  • How communication works
  • Building self-awareness
  • Active listening
  • Positive vs. negative language
  • Bystander vs. upstander
  • Be an upstander for yourself: Scenario
  • Be an upstander for others: Scenario
  • Online civility
3. Creating and Sustaining a Civil Work Environment
  • Your responsibilities
  • Taking complaints and stepping in
  • Coaching incivility: Scenario
  • Next steps

Taught by

Catherine Mattice Zundel

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