Explore a novel approach to service design. See why providing great customer experience must be a strategic choice woven into the fabric of your business—not added at the end.
Thomas A. Stewart and Patricia O'Connell on Designing and Delivering Great Customer Experience
Overview
Syllabus
Introduction
- Welcome
- What is service design?
- The ahs and ows
- Critical customer interaction
- Create a coherent experience
- What's your service design GPA?
- Onstage and backstage
- Eight questions
- Next steps
Taught by
Thomas Stewart and Patricia O'Connell
