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LinkedIn Learning

Windows 10: Troubleshooting for IT Support

via LinkedIn Learning

Overview

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Learn how to troubleshoot Windows 10 issues commonly encountered by IT and help desk professionals.

Syllabus

Introduction
  • Welcome
  • What you should know
1. Introducing Enterprise Desktop Support
  • Windows 10 Enterprise support
  • Traits of Enterprise desktop support
2. Remotely Troubleshooting Windows 10
  • Remote troubleshooting
  • Quick Assist
  • Remote Desktop
  • Steps Recorder
3. Troubleshooting Windows 10 Hardware
  • Common hardware issues
  • Managing device drivers
  • Troubleshooting tools
  • Reliability Monitor
  • Troubleshoot hardware and device issues
  • Diagnostic reporting
  • Safe Mode
  • System Restore
  • Using System Restore
4. Troubleshooting Users, Network, Disks, and Resources
  • Securing user accounts
  • User Account Control
  • Networking issues
  • Resolve networking issues
  • Manage file systems, partitions, and disks
  • Managing disks
  • Securing files and folders
  • Troubleshoot sharing and resource access
  • Advanced NTFS permissions
5. Exploring App Compatibility Problems
  • App compatibility
  • Troubleshoot app compatibility
  • Demo: Troubleshoot app compatibility
  • Troubleshoot services
  • Demo: Troubleshoot services
  • Web and web app compatibility
6. Exploring System Resource Issues
  • System resource issues
  • Using Task Manager to resolve frozen processes
  • View system information
  • Performance Monitor
  • Demo: Performance Monitor
7. Keeping Windows 10 Running: Essential Maintenance
  • Registry troubleshooting
  • Demo: Registry troubleshooting
  • Maintaining Windows 10
  • Windows 10 cleanup
  • Explore start-up files
  • Task Scheduler
  • Maintaining anti-malware protection
  • Windows Defender SmartScreen
  • Windows Update
  • Windows Update servicing model
  • Configure Windows Update
  • Troubleshoot Windows Update
8. Troubleshooting Windows 10 Startup Issues
  • Common Windows 10 boot issues
  • Unexpected stop or restart errors in Windows 10
  • Create Windows 10 recovery media
  • Fix boot issues in Windows 10
  • Windows 10 Recovery Environment
  • Advanced startup options
  • Windows 10 recovery options
  • Reset Windows 10 and start fresh
  • Revert to a previous version of Windows
Conclusion
  • Next steps

Taught by

Andrew Bettany

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