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LinkedIn Learning

Writing Email

via LinkedIn Learning

Overview

Discover the secrets to writing powerful emails.

Discover the secrets to writing powerful emails your colleagues will read and answer by crafting your message and delivery. In this short course, author and business writing professor Judy Steiner-Williams shows you how to write emails for maximum readability and impact. Discover how to craft a compelling opening, how to message the right people at the right time, and how to leverage etiquette to use email as one of many communications tools.

Syllabus

Introduction
  • Welcome
  • Getting the most out of this course
1. Tips for Effective Email
  • Using email as a communication tool
  • Sending email to the right people
  • Emailing at the right time
  • Using the right tone
  • Sending email for the right purpose
  • Including the right content
2. Writing Effective Email Messages
  • Crafting subject lines
  • Understanding the reader
  • Using direct openings
  • Crafting a strong message
  • Personalizing your message
  • Checking your message
3. Email Etiquette
  • Respecting confidentiality
  • Copying and bcc'ing recipients
  • Forwarding email
  • Taking conversations offline
  • Including attachments
  • Understanding your message's impact
  • General etiquette tips
Conclusion
  • Next steps

Taught by

Judy Steiner-Williams

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