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University of London International Programmes

Management Skills for International Business

University of London International Programmes via Coursera


This course focuses on a range of management techniques. You’ll discover the main skills and competencies of effective leaders, and how to distinguish between management and leadership. The course will cover team dynamics, how to build effective relationships, key motivation theories, and how to use communication to best effect.

This course forms part of a specialisation from the University of London designed to help you develop and build the essential business, academic, and cultural skills necessary to succeed in international business, or in further study.

If completed successfully, your certificate from this specialisation can also be used as part of the application process for the University of London Global MBA programme, particularly for early career applicants. If you would like more information about the Global MBA, please visit

This course is endorsed by CMI


  • How to Measure a Manager's Level of Effectiveness
    • This week we will be looking to explore the following key areas;
      * the key aspects of management, both in theory and reality
      * the similarities and differences between leadership and management
      * how the stakeholder added value of a manager’s contribution can be measured
      * the essential requirement for a manager to embrace and successfully manage change

      At the end of this week, learners will be;
      (1) able to understand and apply the key attributes of a manager
      (2) aware of the possible differences between a leader and a manager
      (3) able to measure levels of a manager’s performance and organisational added value
      (4) familiar with the key stages of effective change management
  • How to Achieve Optimum Team Delivery
    • By the end of week two, learners will be able to understand and explain the main features and roles of a team, have an understanding of how to resource and develop a team, and how to achieve and measure optimum team delivery. At the end of the week, learners will be given a peer review assessment, where they will be asked to reflect on a scenario and share their answers to the set questions.
  • How a Manager Can Motivate Their Team
    • Week three introduces learners to a range of conceptual motivation frameworks. Learners will gain an understanding of the reasons employees come to work, the ways in which a manager can motivate their team, individually and collectively. By the end of the week, learners will be able to understand and apply motivational theories to the workplace, and have a good understanding of a range of techniques to motivate employees.
  • Managing Change
    • This week we will be looking to explore the following key area:

      *a range of techniques when communicating in the workplace

      *selecting the most appropriate delivery channel

      *the differences and similarities between verbal/non-verbal communication

      *the need to understand and manage the grapevine

      At the end of this week the key learning objectives will be:

      (1)to have an awareness of several approaches to effective communication in the workplace

      (2)to understand and apply the key criteria when selecting the best available delivery channel

      (3)to have have an understanding of the importance and key aspects of verbal and non-verbal communication

      (4)to have an awareness of the inevitable existence of the grapevine and how it’s impact can be managed

Taught by

David James


3.0 rating, based on 1 Class Central review

4.7 rating at Coursera based on 638 ratings

Start your review of Management Skills for International Business

  • Anonymous

    Anonymous completed this course.

    Generelly speaking, the course content and its material is very good. The course lecturer, David James, is excellent too. However, IMHO , for a MOOC the course is way too lengthy and long-winded and therefore despite the interesting content it unfortunaltely gets boring sometimes...
    However, specifically international aspects come too short as they are only implicitly included, particularly in the guest lectures.
    A better course title for this MOOC perhaps could be "General Concepts of Management and Leadership with Case Studies from the UK."

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