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Managing People and Culture

Swiss Education Group via FutureLearn Program


Explore how to improve employee engagement in the hospitality and other industries with this professional certificate from The Swiss Education Group. This course will provide you with leadership training specifically geared towards effectively managing and engaging a diverse team.

You’ll start by looking at business strategy and people strategy through case studies, exercises, and industry expert interviews before exploring how to apply concepts to the hospitality industry that maximise employee engagement.

Redesign your workplace culture and focus on successful engagement strategies

This professional certificate will assess the managerial perspective and how you can cultivate a thriving workplace culture.

By focusing on core values and principles, you’ll learn to plant the roots of true engagement and assess which tools you can use to attract, select, develop, and retain top performing employees. ##Understand the connection between employee engagement and positive customer experience

An employee’s engagement at work has a direct effect on the experience every customer has with the organisation, so it’s important to know how you, as a leader, can impact both successfully. You’ll dive into practical cases that demonstrate how values can affect the way employees and guests act, think, and feel.

By the end of this professional certificate, you’ll feel confident in immediately applying what you have learnt to your work.

Learn from the experts in hospitality management education

The skills you’ll develop are highly transferable across any industry. The course is aimed at management in any sector, from Hospitality and Retail to Services and Finances, and has been designed by Swiss Education Group to improve your people and team management skills. With nearly 40 years of experience in hospitality management education, Swiss Education Group is uniquely positioned to equip tomorrow’s leaders with the skills they need to succeed.

Alongside dominating the top 10 positions in Hospitality and Leisure Management, Swiss Education Group has received the QS University Hospitality & Leisure Management Rankings 2021, displaying the recognition of their educational programs’ quality and value by academic and industry partners worldwide.

How is this management course assessed?

Throughout the course, you’ll be given discussion prompts, reflection tasks, and short portfolio tasks that you’ll receive feedback on. These are designed to prepare you for the final assessment which is then graded by the tutor and contributes towards the professional certificate. The final assessment is a larger task that requires you to use all of your new skills from the course to complete the written assignment.

Will I receive a certificate in Managing People and Culture?

Once you’ve passed the final assessment, you’ll be awarded a Swiss Executive Certificate. Grading will be submitted within two weeks following the due date of your final assessment.


Courses under this program:
Course 1: Developing A Value-Driven Workplace Culture
-Explore how to develop strategies to maximise employee engagement by creating a framework of core values and principles.

Course 2: Organisational Alignment: Mapping Guest Experience to Employee Experience
-Learn how to map the guest experience to the employee experience to boost customer loyalty and employee retention.

Course 3: Measuring & Maximising Employee Engagement to Drive Profit
-Develop leadership skills to manage a generationally diverse workforce. Build strategies to measure & maximise employee engagement

Taught by

Jorge Duraes Barbosa

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