Coursera Plus Monthly Sale:
All Certificates & Courses 40% Off!
Grab it
- Module 1: Learn how to plan your first chatbot.
In this module, you'll:
- Use the Try it feature on the Power Virtual Agents website.
- Connect the Generative answers feature in Power Virtual Agents with your website so you can start asking questions.
- Discover common goals for bot projects and how to consider the fundamentals of business value when implementing bots.
- Learn about the core components to consider first when building bots, including topics, sub topics, and customer phrases.
- Learn how to expand on topic information and determine if topics are single or multi turn or if they require specific data to better serve customer needs.
- Module 2: Learn how to create your first chatbot in Power Virtual Agents.
In this module, you'll:
- Create a new chatbot by using the unified authoring canvas in Power Virtual Agents.
- Create your first topic and add content to the topic, including rich text responses and more.
- Use the Copilot feature in Power Virtual Agents to create a topic with AI.
- Learn how to test your bot in Power Virtual Agents.
- Publish your bot on a demo website.
- Module 3: Learn about unified authoring.
In this module, you'll:
- Learn the fundamentals of the message and question nodes.
- Become familiar with the system topics and their behavior.
- Discover the fundamentals of entities and slot filling.
- Learn how to use variables in Power Virtual Agents.
- Explore the extensibility capability, including Power Fx and extended node properties.
- Module 4: Learn how to build Power Automate flows for your Power Virtual Agents chatbot to automate more customer support.
In this module, you'll:
- Learn about the basics of Power Automate.
- Use Power Virtual Agents to request data from another data source and return the data in a conversational dialog with a customer or user.
